An outbound call center consists of a group of call center agents or automated dialers making calls to prospective customers. Ideally, the outbound call center ought to consist of human agents. But the need to send out multiple calls simultaneously has necessitated the adoption of predictive dialers. The reasons for these calls to prospective customers could be for sales and telemarketing purposes or it could be for less formal reasons such as survey questioning or contact list updating purposes. Without a doubt, outbound call center technology is advancing the cause of telecommunication innovations in the business world today. Our outbound calling service provides businesses a unique opportunity to massively increase their outbound call center lead generation. In furtherance of this, it also helps maximize efficiency and output and improves customer relationships by providing agents with a comprehensive customer database, right at their fingertips.
Enhance customer loyalty, increase customer retention rates and call handling capabilities by using automated call back system.
We will help you enhance AMD accuracy by providing an ideal way to set up and install our advanced answering machine detection feature.
Every customer of yours will get a swift response with a sophisticated and dynamic load balancing technique that instantly routes the call to available agents.
Our internal DNC service is built in compliance to ensure adherence to any and all do not call laws and outbound call center best practices.
Use our intelligent call mechanism of hosted predictive dialers that learns from existing calling processes and maximizes your marketing campaign yields.
Pre-recorded messages can be sent to business’ opt-in customer lists with Robo-calling. This improves productivity & reduces the time previously wasted on manual dialing.
Using smart predictive dialing features, the most relevant script gets delivered to the agents automatically. This helps agents to efficiently tackle customer inquiries.
Customize calling patterns by setting multiple caller IDs (a numeric code) per campaign and enhance the customer service experience.