The Soft PBX provides dedicated support for every center that is associated with us. Our Inbound call center PBX has many features including IVR (interactive voice response), Call Menu, Call Hold, 3 Way Conferencing, Park Customer and many more. No matter, what is the quantity of agents you have, we have a perfect solution as always. Hosting your Toll free and PBX Services with can ensure you peace of mind. And you don’t need any hardware server or rack to manage for PBX, since we offer complete cloud based System. TheSoftPBX will reduce your operational cost and ensure a better customer relationship with you.
On One toll free number, You can define multi language IVR, and caller can choose it and then get routed to the exact deptt. It increases a strong customer relationship for your company
Our PBX offer Call Waiting feature also, with which incoming calls can be put on waiting with some soft hold music until an agent is free to speak to the customer who is calling you.
Automatic Call Distributor (ACD), is a tool that defines whether call should land on one agent of different agent with queue time or on different toll free numbers.
Our Call Forwarding Option allows your business to manage your incoming calls and forward it to other numbers or On Skype Phone or On Any Landline or On Any other Toll Free Number.
Music on Hold is necessary for every business, as customer will hear some pleasant so he/she will keep calm and stay for long. We can customize your Music On Hold with your Company Name
With Our Call Routing feature you can send incoming call to anywhere, whether on local number of international number. You can send it on mobile or home phone as well.
Call Queue make sure calls do not get waste, if agent is not available the call will be on hold and caller would hear a soft music to keep him/her calm until an agent is free to answer the call
Whether You want to transfer call from one extensions to another into office, No matter if you are out of office, calls still can be transferred onto your cell phone or home Landline Phone