What are Blended Call Center Solutions?

Blended call center solutions are a package or amalgamation of both inbound and outbound call center solutions. They are usually intended for businesses which don’t want to or can’t afford to employ separate inbound and outbound calling staff. With a blended call center solution, agents can seamlessly handle both inbound and outbound calls, reducing the idle times. It also allows the agents to move to and fro between inbound call queues and outbound calling lists.

We provide a highly comprehensive and customer-centric cloud-hosted blended contact center solutions which can intelligently handle both incoming and outgoing call traffic and accordingly routes the calls to the agents as per the existing operational protocols. With the help of our blended call center solutions, agents can make and receive calls as per the demand and streamline the overall operational functioning of a call center business. Our blended call center solution also optimizes your workflow by reducing wait times and call abandonment rates.

Boost Agents Productivity With The Soft PBX Blended Contact Center

  • Simple & user-friendly dashboard to manage the entire call center
  • All solutions are compatible for cross-device & remote operations
  • Secured network platform ensures HD voice communications
  • Free Setup & Maintenance Assistance
  • Performance monitoring and reports updated instantly
  • Guaranteed Quality of Service (QoS) delivery